What is happening when I call the Union office?

What is happening when I call the Union office?

New Member Resource Center

As we promised when members originally voted to merge 19 unions into 4 in California, leading to the creation of our local out of 5 smaller ones, we are making important changes. We are nearing completion of preparations to establish a state-wide call center to answer members and stewards' calls.

People specifically trained to answer your questions, will have at their fingertips copies of your contract, the relevant side letters, the Charter and Merit System Rules. They will attempt to answer your call immediately, so you will not have to wait for your worksite organizer to call you back. Your steward will still answer the questions you have first, but for more general questions, and grievance-related issues where no steward is available, we will have the call center (which will be called the MEMBER RESOURCE CENTER) to assist you. Soon there will be staff available for your assistance 12 hours a day, 5 days a week.

Changing the way we handle these initial calls and helping to follow through with all our grievances and disciplines with the latest technology will improve the service Local 521 offers. Your worksite organizer will have more time on work issues like safety, budget problems, and building more power to represent you better.

Click here to see how this new member resource center will improve member services.